Local FAQs



Ordering Process - Upon completing your order there are two process. The Processing Days and Shipping Days.

Processing Days- It refers to process your order or to make your order. Some of our products is made to order and to be made after the payment has been successful. It usually takes 2-3 working days (might took long some of the Holidays). It is the time also that we set your order to pack and to be safe as is.

Shipping Days- After the Product has been processed, it is time now to ship your order.

Within Metro Manila – 1 to 3 working days

Outside Metro Manila – 3 to 5  working days


Note: It is only in a time frame. Most of the time, Processing together with Shipping Days may be completed in the range of 5-10 working days and of course, we are giving the best services we can do for you.

Some holidays Such as New Year, holy week or christmas that have long non working holidays will affect also your orders. We have partners from different couriers so holidays might come in some areas and days. We will give the best for you.

How to Track Order?

When your item has already been shipped, you will received an email notification about your order with your tracking information and how to track it. To track your order, click (insert your courier tracking link like LBC, CMO, Ninja van. etc).

How do I change or Cancel my order?

Cancellation of Order If you are not yet sure about your order or you order it for a mistake. You can cancel your order immediately. We will give cancellation for 1-2 working days after the day of purchase. So make sure that you order a correct one and make it clear after you place your order. In case you want to change or cancel you order, please let us know as soon as possible.Do not hesitate to contact us with any questions, we are happy to help: (your email or cellphone number) .